FAQ
Will you hold the order and ship it at a later time?
We regret that online orders cannot be held for later shipment. We can, however, delay shipment if the order is placed through our Customer Service Center. Please call 1.312.714.3000 and a sales associate will be happy to complete your order (See Store and Customer Service Hours).
Can I order by telephone?
You can always place an order by telephone Monday-Friday during the store hours of 7:30AM to 5PM (CST) or on Saturday 10AM to 5PM (CST) by calling 1.312.714.3000. Orders may also be placed by fax at 1.773.278.5389.
What are the hours for Customer Service and Store Sales by the telephone?
You can reach our Customer Service team and Sales Department by telephone Monday-Friday during the store hours of 7:30AM to 5PM (CST) or on Saturday 10AM to 5PM (CST) by calling 1.312.714.3000.
What forms of payment are accepted for online purchases?
We accept Visa, Mastercard, and American Express. Checks and money orders can accepted through our store and customer service at 312-714-3000. We also accept payments through PayPal.
Will Old Plank send an order confirmation via email?
Yes. Shortly after you place an order a confirmation will be sent to your provided email address.
How can I find out the status of an order placed online?
Your order becomes available for online status-tracking 24 hours after it is placed. You can track your order status online by visiting the "Order Tracking" page. You'll need your order number and billing ZIP code to use this service.
How can I make a change my order?
To make a change or cancel your order, please contact Customer Service at 1.312.714.3000. We cannot accept returns on monogrammed, personalized, final–sale or special–order items, antique items already shipped or on items damaged through normal wear and tear.
What do I do if a problem has occurred with my antique, furniture or delivery?
For detailed procedures for solving any issues, please contact Customer Service at 1.312.714.3000 Monday-Friday, 8:00 am - 5:00 pm CST.
Can I save items in my shopping cart for purchase at a later date?
Yes. Items placed in your shopping cart and not purchased immediately will remain there for 30 days. Your saved shopping cart is accessible only via the computer that created it, unless you change computers. If you add items to your cart while you are logged into your account, you can access your saved shopping cart by logging back into your account on any computer for 30 days. Until items are purchased and an invoice is generated, no item is held in a shopping cart.
In order to add items to my saved shopping cart, do I need to sign in?
If you are using the same computer, you will not have to sign in. However, in order to access a saved cart from a different computer, you will need to log into your account before you add items to the cart, and then log back into your account when you return to see your saved items.
Why is my saved shopping cart empty?
After 30 days, items saved in your shopping cart are removed.
Why is the price of an item in my saved shopping cart different from when I selected it?
Prices are subject to change — including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.
How is Sales Tax Charged?
Sales tax on the merchandise total is charged for items shipped to the following states and US territories: IL
Can orders be shipped to a P.O. Box?
Yes, items can be shipped to a P.O. box. However, we regret that rush orders, extra large items and those shipped directly from our vendors cannot be sent to a P.O. box. Please call 1.312.714.3000 for information.