Privacy Policy

Is it secure when I submit my credit card information online?

 

Old Plank Antiques has an encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems. Specifically, every page in the oldplank.com ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our Web site, and you do so at your own risk. To help ensure others will not have access to your credit card information while on our Web site, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.

 

What is the credit card verification number?

 

This number printed on your card provides a safeguard when a purchase is made using your credit card. For Visa and Mastercard, it is the last three digits printed on the back of the card. For American Express, it is the four digits printed above the account number on the front of the card.

Privacy Policy

Last updated: October 31, 2026

Old Plank Antiques (“Old Plank,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and share information when you visit oldplank.com, purchase from us, contact us, or subscribe to our marketing emails.

Information We Collect

We collect information you provide when you place an order, create an account, request information, or subscribe to our emails. This may include your name, email address, telephone number, billing and delivery addresses, order details, preferences, and correspondence.

Our website and service providers also collect technical and browsing information, such as browser and device details, pages and products viewed, referring websites, and interactions with our website.

Payments are processed through our payment-service providers. Please do not send credit-card details by email.

How We Use Information

We use information to:

  • Process purchases and arrange delivery or pickup.

  • Respond to questions and provide customer service.

  • Maintain customer accounts and transaction records.

  • Send marketing emails to subscribers.

  • Understand website activity and measure marketing performance.

  • Improve our website, products, and customer experience.

  • Help prevent fraud and meet legal obligations.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to support shopping functions, remember preferences, and understand website activity.

Essential cookies support features such as shopping carts, checkout, security, and consent preferences. Optional cookies may support analytics and other features described in our cookie-preference controls.

You can also delete or block cookies through your browser settings. Blocking certain cookies may affect website functionality.

Accepting optional cookies does not, by itself, subscribe you to our marketing emails.

Google Analytics

We use Google Analytics to understand how visitors find and interact with our website and to measure website and campaign performance. Depending on our settings and your choices, Google Analytics uses cookies and collects information about website interactions, devices, browsers, and approximate location.

Google Analytics does not provide us with visitors’ email addresses.

Learn more about Google’s data practices at:
https://policies.google.com/technologies/partner-sites

Email Marketing and Mailchimp

We use Mailchimp to manage email subscriptions and send news, new arrivals, collection updates, and promotional offers.

When you subscribe, we transfer your email address and any other subscription information you provide to Mailchimp to administer our email marketing.

You can unsubscribe at any time using the unsubscribe link in our marketing emails. Unsubscribing from marketing does not stop necessary communications about purchases or customer-service requests.

Learn more about Mailchimp’s privacy practices at:
https://mailchimp.com/legal/privacy/

How We Share Information

We share relevant information with providers that help operate our business, including BigCommerce, payment processors, delivery providers, Mailchimp, Google Analytics, and other necessary technology and support providers.

We may also disclose information when required by law, to protect legal rights or prevent fraud, or in connection with a business sale or reorganization.

Retention and Security

We retain information for the purposes described in this policy, including maintaining transaction records, meeting legal obligations, and honoring marketing opt-outs.

We use reasonable safeguards to protect information. No internet transmission or storage system can be guaranteed completely secure.

Your Choices and Requests

You may contact us to request access to, correction of, or deletion of your personal information. Depending on your location and applicable law, additional rights may apply. Some records may need to be retained for legal or business requirements.

Changes to This Policy

We may update this policy as our practices change. Updates will appear on this page with a revised date.

Contact Us

Old Plank Antiques
210 Green Bay Road
Highwood, IL 60040
Telephone: 312-714-3000
Email: steve@oldplank.com